Terms And Conditions
  1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

    BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

    YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (I) AT LEAST 18 YEARS OF AGE, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, PRODUCTS BY APPLICABLE LAW.
     
    These terms and conditions (these “Terms”) apply to the purchase and sale of products and services through www.driveathome.com (the “Site”). These Terms are subject to change by Drive DeVilbiss Healthcare (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any products that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.
     
    These Terms do not apply to resellers, distributors, retailers, or other organizations who are not eligible to purchase products from this consumer Website. The terms and conditions for the sale of products to resellers, distributors, retailers, or other organizations can be found at www.drivemedicalathome.com/terms-and-conditions.
     
    These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products through this Site (see 9).
     
  2. Order Acceptance and Cancellation You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Drive DeVilbiss Healthcare and you will not take place unless and until you have received your order confirmation email.
     
  3. Prices and Payment Terms. 
    All prices posted on this Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
     
    Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept all major credit cards for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

  4. Shipments; Delivery; Title and Risk of Loss.
    You are responsible for all shipping and handling charges for shipment and delivery of the products in your order. Shipping options and applicable costs and expenses for your order will be presented and calculated at checkout.

    Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
     
  5. Returns and Refunds.
    Returns and refunds are subject to and will be fulfilled according to our Returns Policy which can be reviewed at the following: www.drivemedicalathome.com/privacy-policy-0-0-0
     
  6. Limited Warranty. 
    THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
    THE SPECIFIC TERMS AND CONDITIONS OF THE LIMITED WARRANTY FOR YOUR PRODUCT CAN BE FOUND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
     
    WE WARRANT THAT DURING THE APPLICABLE WARRANTY PERIOD, THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM MATERIAL DEFECTS IN MATERIALS AND WORKMANSHIP.
     
    WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.
     
    SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
     
    OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT AND SUBJECT TO THE LIMITED WARRANTY DOCUMENTATION ACCOMPANYING YOUR PRODUCT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

    Who May Use This Warranty?
    To the extent permitted by applicable law, this limited warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.
     
    What Does This Warranty Cover
    This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in products purchased from the Site.
     
    What Does This Warranty Not Cover?
    This limited warranty does not cover any damages due to:
    transportation
    1. storage;
    2. improper use;
    3. failure to follow the product instructions or to perform any preventive maintenance;
    4. modifications;
    5. combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by Drive DeVilbiss Healthcare;
    6. unauthorized repair;
    7. normal wear and tear; or
    8. external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
  1. The applicable limited warranty period is set forth in the Limited Warranty documentation accompanying the Product (the “Warranty Period”). The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
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  3. What Are Your Remedies Under This Warranty?
  4. With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund or credit the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.
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  6. How Do You Obtain Warranty Service?
  7. To obtain warranty service, you must visit [LINK], or call (877) 224-0946 or email our Customer Service Department at consumersupport@drivemedical.com during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.
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  9. Limitation of Liability
  10. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT OR SERVICE THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, USE, BUSINESS, GOODWILL, REPUTATION, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

    SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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  1. Intellectual Property Use and Ownership
    You acknowledge and agree that Drive DeVilbiss Healthcare and its licensor(s) are and will remain the sole and exclusive owners of all rights, including intellectual property rights, in and to each product made available on this Site and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, and trademarks and other intellectual property rights. You do not and will not have or acquire any ownership of these intellectual property rights in or to the products made available through this Site, or of any intellectual property rights relating to those products.

  2. Privacy
    We respect your privacy and are committed to protecting it. Our Privacy Policy, governs the processing of all personal data collected from you in connection with your purchase of products through the Site.

  3. Force Majeure
    Drive DeVilbiss Healthcare shall be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms, when and to the extent such failure or delay is caused by or results from acts beyond Drive DeVilbiss Healthcare’s control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”): (a) acts of God; (b) flood, fire, earthquake, epidemic, pandemic, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; and (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (i) other similar events beyond the control of Drive DeVilbiss Healthcare. Drive DeVilbiss Healthcare shall give notice within five (5) business days of the Force Majeure Event, stating the period of time the occurrence is expected to continue. Drive DeVilbiss Healthcare shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. Drive DeVilbiss Healthcare shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. 

  4. Governing Law and Jurisdiction.
    All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.

  5. Waiver of Jury Trial
    Each party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this agreement or the transactions contemplated hereby. Each party to this agreement certifies and acknowledges that (a) no representative of any party has represented, expressly or otherwise, that such party would not seek to enforce the foregoing waiver in the event of a legal action, (b) such party has considered the implications of this waiver, (c) such party makes this waiver voluntarily, and (d) such party has been induced to enter into this agreement by, among other things, the mutual waivers and certifications in this section.
  6. Assignment.
    You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

  7. No Waivers.
    The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Drive DeVilbiss Healthcare.

  8. No Third-Party Beneficiaries.
    These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

  9. Notices.
    • To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

    • To Us. To give us notice under these Terms, you must contact us as follows: (i) by email to consumersupport@drivemedical.com; or (ii) by personal delivery, overnight courier or registered or certified mail to Drive DeVilbiss Healthcare, 99 Seaview Blvd., Port Washington, NY 11050. We may update the email address or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
  10. Severability.
    If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

  11. Entire Agreement.
    Our order confirmation, these Terms, our Website Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.







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Terms And Conditions